Customise Notifications and Emails
Overview
PaTMa can send you email reminders and notifications, as well as information about your account.
To ensure you only receive the messages you want, notifications can be toggled at any time. Note that you cannot opt out of certain account related emails.
Email Notifications
You can change your email settings from the Email Preferences page in Your Profile.
Information Emails
Information emails are sent by PaTMa and may include welcome messages, guides to getting the most of out of PaTMa, newsletters, and so on.
You can change three settings:
- Introduction Emails - new user guides, suggestions and so on.
- Property market insights - property market insights and occasional webinbar invitations from PaTMa.
- Property management tips - property management or letting insights and occasional webinar invitations from PaTMa.
Transactional Emails
The schedule for reminders is shown here.
- Certificate expiry warnings - any stored certificate is due to expire.
- Fixed mortgage expiry warnings - fixed rate mortgates are due to expire.
- Overdue rent reminders - rent is due but has not been logged in PaTMa.
- Receive messages from tenants - a tenant has contacted you through the Tenant Portal
- Blind carbon copies of tenant emails - copies of any emails sent to tenants.
- Ticket notifications - replies or updates to your tickets.
- Receive Open Banking alerts - new transactions have been received via Open Banking.
- Receive Open Banking rent received alerts - an Open Banking transaction is logged that appears to be a rent payment.
- Prospect changes - changes to a Prospect.
- Account change/expiry/renewal notifications - changes or reminders about your PaTMa subscription. It is strongly recommended to leave this enabled!
- Tenancy related administrative reminders - general tenancy related reminders.
SMS / text message reminders
Notifications for expiring safety certificates can also be sent via SMS (text message).
You can enable this in your Property Manager Settings.
Add your phone number, then check Send certification SMS reminders and click save.
Notifications will be sent according to the reminder schedule.