Reminders

EPC expiry

Medium Level When sent or shown
Email Amber Exactly 7 days before
Email Amber Exactly 14 days before
Email Amber Exactly 30 days before

Empty units

Medium Level When sent or shown
Web Amber Less than 4 weeks before

Mortgage fixed rate expiry

Medium Level When sent or shown
Email Amber Exactly 30 days before
Email Amber Exactly 60 days before
Email Amber Exactly 90 days before
Web Red Less than 0 days before
Web Amber Between 0 months before and 2 months before

Rent due soon

Medium Level When sent or shown
Web Amber Less than or equal to 4 days before

Rent overdue

Medium Level When sent or shown
Email Amber Between 10 days after and 7 days after
Web Red Less than or equal to 0 days before

Rent review

Medium Level When sent or shown
Email Amber Exactly 2 months before
Web Amber Less than or equal to 2 months before

Right to rent expiry

Medium Level When sent or shown
Web Red Less than 0 days before
Web Amber Between 0 months before and 1 months before

Safety certificate expiry

Medium Level When sent or shown
Email Amber Exactly 6 months before (hmo only)
Email Amber Exactly 3 months before (hmo only)
Email Amber Exactly 1 months before (hmo only)
Email Amber Exactly 14 days before (hmo only)
Email Amber Exactly 7 days before (hmo only)
Email Amber Exactly 6 months before (hmo additional licence only)
Email Amber Exactly 3 months before (hmo additional licence only)
Email Amber Exactly 1 months before (hmo additional licence only)
Email Amber Exactly 14 days before (hmo additional licence only)
Email Amber Exactly 7 days before (hmo additional licence only)
Email Amber Exactly 3 months before (selective licence only)
Email Amber Exactly 2 months before (selective licence only)
Email Amber Exactly 1 months before (selective licence only)
Email Amber Exactly 7 days before
Email Amber Exactly 14 days before
Email Amber Exactly 30 days before
SMS Amber Exactly 7 days before (gas only)
SMS Amber Exactly 14 days before (gas only)
SMS Amber Exactly 30 days before (gas only)
SMS Amber Exactly 7 days before (elec only)
SMS Amber Exactly 14 days before (elec only)
SMS Amber Exactly 30 days before (elec only)
Web Red Less than 0 days before
Web Amber Between 0 days before and 21 days before

Tenancy end

Medium Level When sent or shown
Email Amber Exactly 60 days before
Email Amber Exactly 30 days before
Email Amber Exactly 14 days before
Web Red Between 0 months before and 1 months before
Web Amber Between 1 months before and 2 months before

Tenant viewing

Medium Level When sent or shown
Email Amber Exactly 1 days before

Ticket appointment

Medium Level When sent or shown
Email Amber Exactly 1 days before

Ticket reminder

Medium Level When sent or shown
Email Amber Between 56 days after and 0 days before
Web Red Less than or equal to 0 days before